Jr. Executive- Operation

Company Overview

Cars Test Dhaka is a leading importer and reseller specializing in premium Japanese and Chinese master copy car parts. We are committed to providing automotive enthusiasts and vehicle owners across Bangladesh with top-tier quality, reliability, and unmatched service. As we continue to expand our digital footprint, we are looking for a motivated and tech-savvy E-Commerce & Social Media Operations Executive to manage our online presence, streamline sales, and deliver exceptional customer care from start to finish.

Key Responsibilities

Social Media & Content Creation

• Design and execute engaging social media content tailored for all official company channels].
• Leverage free AI-powered tools to generate eye-catching images, graphics, and video content for posts, reels, and promotional campaigns.
• Maintain a consistent brand voice that highlights our premium Japanese and Chinese automotive product catalog.

E-Commerce Management

• Regularly update and manage the carpartsdhaka.com e-commerce platform, ensuring product listings, pricing, and stock availability are accurate.
• Optimize product categories (Engine, Suspension, Brakes, Electrical, Filters, Cooling, Lubricants, etc.) to enhance user experience and browsing efficiency.

Customer Support & Communication

• Act as the primary point of contact for customer inquiries across all social media messaging channels and WhatsApp.
• Provide prompt, helpful, and expert guidance to help customers find the right parts and accessories for their vehicles.

Sales Tracking & Record Keeping

• Monitor and track all website sales daily.
• Maintain meticulous sales records, logs, and performance tracking using Excel or Google Sheets for operational transparency and financial review.

Order Fulfillment & End-to-End Management

• Oversee the complete online order lifecycle—starting from order confirmation and verification.
• Coordinate logistics to ensure timely dispatch and delivery.
• Provide robust after-delivery support to handle returns, exchanges, and customer satisfaction assurance.

---

Requirements

Additional Requirements

• Age At least 25 years
• Proven experience in e-commerce management, digital marketing, or customer support (experience in the automotive sector is a strong plus).

Technical Skills:

• Familiarity with e-commerce platforms and content management.
• Hands-on experience with free AI tools for image/video generation and content creation.
• Strong proficiency in Microsoft Excel / Google Sheets for data entry and sales tracking.

Communication Skills:

• Excellent written and verbal communication skills in both English and Bengali; friendly and professional tone for customer-facing chats.

Organizational Skills:

• High attention to detail, strong time-management skills, and the ability to handle multiple orders and customer queries simultaneously.