- Salary
- 12,000-15,000
- Job type
- Full-Time
- Location
- Baridhara DOHS
Job Overview
Responsibilities & Context
- Build, maintain, and strengthen strong relationships with key clients to ensure long-term satisfaction and business retention.
- Act as the primary point of contact for key clients, handling inquiries, resolving issues, and ensuring timely support.
- Achieve and exceed sales targets by identifying upselling and cross-selling opportunities within existing accounts.
- Identify and develop new business opportunities within the key account segment in collaboration with the sales team.
- Develop and implement strategic account plans aligned with company objectives and client requirements.
- Monitor market trends, competitor activities, and customer behavior to identify potential business growth opportunities.
- Proactively understand, assess, and validate customer needs to provide appropriate solutions.
- Develop and implement effective client retention strategies to minimize churn and maximize customer lifetime value.
- Lead contract negotiation and renewal discussions with key clients, ensuring mutually beneficial agreements.
- Coordinate with Legal and Finance teams to ensure smooth and timely completion of contracts and commercial agreements.
- Provide regular updates to internal stakeholders regarding account performance, sales activities, client requirements, and potential risks.
- Prepare and present key account performance reports, business updates, and growth plans to senior management.
- Work closely with Operations, Logistics, Customer Support, and other cross-functional teams to ensure seamless service delivery.
- Collaborate with the Marketing team to develop targeted campaigns, offers, and promotional activities for key accounts.
- Maintain accurate client information, sales activities, and account updates in the company’s CRM system.
Job Responsibility
- Proven experience as a Key Account Manager, Account Manager, Business Development Executive, or in a similar role.
- Strong client relationship management, negotiation, and communication skills.
- Strong business acumen with the ability to identify growth opportunities and develop strategic account plans.
- Analytical mindset with the ability to understand sales data, market trends, and customer behavior.Excellent organizational, problem-solving, and time-management skills.
- Ability to work independently as well as collaboratively with cross-functional teams.
- Experience in the logistics, courier, e-commerce, or supply chain industry will be considered an advantage.